After upgrading to a new version of Windows (eg, Windows 10.1511 to Windows 10.1607), Smart Notebook will become unlicensed. Use the following steps to repair the license.

Step-by-step guide

  1. After upgrading, the Smart License Status window will appear saying Smart Notebook is Expired. Click on Enter License.
  2. On the SMART Software Activation screen, the status will show Invalid.
  3. Click on the license if it's not already selected. Then click on Manage Selected Product Key...
  4. Click on Repair the product key to enable it again on this computer.
  5. Click Next.
  6. Ensure that Submit request automatically (recommended) is selected and click Next.
  7. Wait for the request to finish.
  8. After the request finishes, click OK to acknowledge it was successful. If it was not successful, dial 5555 to speak to the helpdesk.
  9. Click Finish once all Invalid licenses are repaired.
  10. Click OK on the License Status window to continue to Smart Notebook 16. If Smart Notebook 16 does not appear shortly, you may need to open it again.